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Progressive  Publications

Shipping & Returns

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At Progressive Publications, we strive to deliver our books to customers as quickly and efficiently as possible. We aim to provide a hassle-free, transparent shipping experience to ensure customer satisfaction.

  1. Shipping Methods and Delivery Timeframes: We use reliable carriers such as DHL, Bluedart, and Indian Post to ensure timely delivery. The delivery time varies based on the destination, shipping method, and other factors such as weather conditions. However, we aim to deliver all orders within 5-7 business days from the order date.

  2. Order Processing: We process all orders within 24 hours of receiving them. An order placed on a weekend or holiday will be processed on the next business day.

  3. Shipping Costs: We offer free standard shipping on all orders within the India. International orders are subject to shipping charges based on the destination and weight of the package.

  4. Tracking Information: We provide tracking information for all orders once they are shipped. Customers will receive an email notification with tracking information and instructions on how to track their shipment.

  5. Delivery Confirmation: We require a signature upon delivery to ensure our books reach our customers safely. If the recipient is not available at the time of delivery, the shipping carrier will leave a notice for the recipient to schedule a redelivery or pick up the package at the carrier's designated location.

  6. Shipping Address: We ship to the address provided by the customer during the checkout process. We strongly encourage customers to double-check their shipping address to avoid delays or errors in the delivery process.

  7. Returns and Exchanges: If a customer wishes to return or exchange a book, they may do so within 21 days of the purchase date. Please refer to our return policy for more information.

If you have any questions or concerns about our shipping policy, please contact us at progpublication@gmail.com.

Return & Exchange Policy

At Progressive Publications, we want our customers to be completely satisfied with their purchases. We understand that sometimes, a product may not meet our customer's expectations or may be received in a damaged condition. In such cases, we offer the following return and exchange policy:

  1. Returns: Customers may return any product purchased from Progressive Publications within 30 days of the purchase date for a full refund. To initiate a return, customers must contact us at progpublication@gmail.com to obtain a return authorization number. The returned product must be in its original condition, unused, and in its original packaging.

  2. Exchanges: If a customer wishes to exchange a product, they may do so within 30 days of the purchase date. To initiate an exchange, customers must contact us at [insert contact information] to obtain an exchange authorization number. The exchanged product must be in its original condition, unused, and in its original packaging. Customers will be responsible for any shipping charges associated with the exchange.

  3. Refunds: Once the returned product is received and inspected, we will issue a full refund to the customer's original payment method. The refund will be processed within 7-10 business days of receiving the returned product.

  4. Damaged Products: If a customer receives a damaged product, they must contact us at [insert contact information] within 3 business days of receiving the product. We will work with the customer to replace the damaged product at no additional cost to the customer. Customers may be required to provide photographic evidence of the damaged product.

  5. Non-Returnable Products: Certain products may not be eligible for returns or exchanges, such as digital products or products customized or personalized for the customer.

If you have any questions or concerns about our return and exchange policy, please contact us at progpublication@gmail.com.

Shipping Policy

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